At Caratwink, we strive to ensure you are fully satisfied with your diamond jewelry purchase. If you are not completely happy with your order, please review our refund and return policy below.

2.1 Eligibility for Return

• You have the right to return your product within [20] days from the date of delivery for a full refund or exchange, provided that the item is in its original condition, unused, and with all packaging intact.
• Custom-designed or engraved items are not eligible for return unless they are faulty or damaged upon arrival.
  
  The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

2.2 Return Process

• To initiate a return, please contact our customer service team at {return.caratwink@gmail.com} with your order number and reason for return.
• You will receive detailed instructions on how to return the item to us.
• All returned items must be shipped back using a trackable service, and you are responsible for the return shipping costs unless the return is due to an error on our part or a faulty product.

2.3 Refunds

• Once we receive the returned item and confirm its condition, we will process your refund to the original payment method.
• Please note that refunds may take [15] business days to reflect in your account, depending on your bank or payment provider.

2.4 Exchanges

• If you wish to exchange your item for another product, please contact our customer service team to confirm availability and make arrangements for the exchange.
  
  so once we will verified the defective, damaged product than only we will Re-deliver Either Exchange or Replace products within 7-14 days

2.5 Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within [3] days of delivery with clear photos of the damage.
• We will offer a replacement or a full refund depending on your preference