At Caratwink, we strive to ensure you are fully satisfied with your diamond jewelry purchase.
If you are not completely happy with your order, please review our refund and return policy
below.
2.1 Eligibility for Return
You have the right to return your product within [20] days from the date of delivery for a full refund or exchange, provided that the item is in its original condition,
unused, and with all packaging intact.
Custom-designed or engraved items are not eligible for return unless they are faulty
or damaged upon arrival.
2.2 Return Process
To initiate a return, please contact our customer service team
at {return.caratwink@gmail.com} with your order number and reason for return.
You will receive detailed instructions on how to return the item to us.
All returned items must be shipped back using a trackable service, and you are
responsible for the return shipping costs unless the return is due to an error on our part
or a faulty product.
2.3 Refunds
Once we receive the returned item and confirm its condition, we will process your
refund to the original payment method.
Please note that refunds may take [15] business days to reflect in your account,
depending on your bank or payment provider.
2.4 Exchanges
If you wish to exchange your item for another product, please contact our customer
service team to confirm availability and make arrangements for the exchange.
2.5 Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [3] days of
delivery with clear photos of the damage.
We will offer a replacement or a full refund depending on your preference.